Medical Records
Learn how to securely access, request or share health information using these options:
Instructions for Patients or Their Representatives
Choose from the 3 options below to obtain your records if you are a patient or an authorized representative, such as family member, someone with power of attorney, or other person who can legally make health care decisions for the patient.
OPTION 1: Instant access via MyChart
In most cases, we recommend using your MyChart account for fast and easy service. Whether you need all or part of your records, you can retrieve them for yourself or securely share them. Once signed in, access medical records through the Sharing Hub in the main menu. Don't have an account yet? Learn more and easily sign up here.
Sign in to MyChart
OPTION 2: Mail, fax, or email a form
Instructions for Health Care Providers and Facilities
Follow these instructions if you are a health care provider or facility that needs records from Mary Greeley for a patient's continued care. We use Epic EHR. If your system differs, you can access your patient's Mary Greeley records through EpicCare Link. Alternatively, you can submit your request to one of our facilities using the contact information below.
Submission Criteria and Limitations
This submission method is only for third-party (non-continued care) requesters and excludes patients and other healthcare organizations/providers.
This submission method is only for medical record requests and excludes all other records types including, but not limited to, radiology images, employee records, human resource (HR) records, requests for form completion, or other non-medical documentation.
Request Online - Most Convenient
Submit requests, pay invoices, download medical records and manage your request any time through our online portal.
Third-Party / Non-Continued Care Request Portal
Amendment Requests (Amend/Change your records)
To request changes to your health record, complete our
Patient Information Amendment Form [PDF]
and submit to the address or email located on the form.
Additional Records Information
Birth and Death certificates are not available from Mary Greeley and must be ordered from the Iowa Department of Health Bureau of Vital Statistics.
Frequently Asked Questions
What is an “abstract” record?
An abstract record is a summary set of commonly requested medical record information.
Can I get my records or images in person?
Yes. You may visit the Medical Records (HIM) office Monday - Friday, 8 am to 4:30 pm (closed on major holidays). Bring a photo ID.
How long does it take to get my medical records?
In compliance with HIPAA regulations, we will fulfill requests within 30 days, though most personal patient requests are processed within 5-7 business days. For the quickest access to your records, we recommend using MyChart.
How can I receive my records electronically?
We can deliver records to you in PDF format through these electronic methods: MyChart, secure email up to 25MB file, or CD.
Is there a fee to get my medical records?
There is no charge for accessing your own medical records within MyChart or for sending your records to another healthcare provider or facility. If you request copies of your medical records, a reasonable cost-based fee may apply, but we would notify you of any potential charges beforehand.
If I am not the patient, what do I need to request someone else’s records?
You may need to provide proof of legal guardianship or next of kin, such as Durable Power of Attorney, guardian appointed by a court documentation, or notarized Affidavit of Next of Kin.
There is an error in my record. How can I get it corrected?
To request changes to your health record, complete our Patient Information Amendment Form and submit to the address or email located on the form.
