Patient Honors Bliss Cancer Center Teams
Heather Allen recently recognized Dr. Debra Prow, Dr. John Hardie and their respective teams for their compassionate care throughout her cancer journey.
“Dr. Prow has been with me since the beginning when I was first diagnosed with stage III inflammatory breast cancer (IBC) in 2010. She and her team are extraordinarily compassionate and knowledgeable, and always go the extra mile to ensure that I am comfortable both physically and mentally. We have developed a strong relationship, a mutual trust that we are both fully invested in treating my cancer. Although I hate having an oncologist in my life, my gratitude for her expertise and care is boundless. This relationship has made it easy for me to bring love, frankness, honesty and positivity to my appointments, further facilitating my treatment.
Dr. Hardie is one of my favorite doctors because he answers all of my questions. He and his team are a wonderful group of compassionate and knowledgeable individuals!! I have worked with them to treat my brain tumor, which has had me more fearful than my other cancer treatments. Their words and expertise have been essential to helping me cope with my fears. They have started to feel like family.
During one appointment with particularly good scans Dr. Hardie was so excited to show them to me! My sisters were at the appointment with me, and although I was totally engrossed in the pictures, my sisters were watching Dr. Hardie, and they said that he was like a proud papa: scrolling through the images; finding the best images for me; then smiling, rocking back on his heels, and folding his arms when he paused for me to take a photo.
On another day, I was treated by one of the dear nurses who took care of me back in the day of my twice-daily chest wall radiation, and she remembered me. She gave me her arm when she called me from the waiting room, and ceremoniously walked me back to the treatment room. Also, I had forgotten to take off my glasses, so she removed them from my face, and I apologized that she had to touch the dirty things. I hadn’t properly washed them since Puerto Rico, and the saltwater splatters made them look rather gross, I’m sure. After treatment, before she handed my glasses back to me, she cleaned them with a proper lens-cleaner towelette. Then she again gave me her elbow to walk back to the waiting room. This is above and beyond! And I’d like to emphasize the power of touch--after a big hug from the spouse, followed by taking the nurse’s arm to walk back to the treatment room, I certainly walked a little bit taller and felt a little bit more confident about what I was about to endure.
Another time, I was terribly sick after chemo, and was already home for the day following an appointment at oncology. Dr. Prow’s office called and said I needed to come back in for another blood draw because something went wrong with the first. Well, Diane from the lab came to my house and did the draw so that I wouldn’t have to come back in to the clinic!!!
This type of patience and attention to detail has been consistent over the past 8 years, and it is deeply appreciated. I think it is the depth of compassion that these professionals display for their patients that sets them apart from their colleagues at other institutions. I have not encountered such genuine warmth elsewhere. Thank you.”