Quality • Safety • PRIDE Award

ICCU

On Friday, 7/25, the ICU team hosted an impromptu wedding for a patient's daughter in the chapel, so the patient could be present to see her daughter get married. The morning of, the daughter decided she'd like to get married that afternoon. Staff worked diligently to make sure the wedding was intentional and meaningful. They arranged a pre-wedding pampering session (hair, nails, makeup), ensured that the patient had something nice to wear, lined up a photographer, had a customized cake made, and flowers were provided. The nurses served as support persons and bridesmaids, ensuring that the patient was comfortable throughout the wedding. This group went above and beyond to make this special day a success. ICCU team members involved include: Avery Germer, Eva Baez, Kat Wogen, Alissa Paul. Members outside of ICCU also helped with this event including Brittney Schroeder (case manager), Jill Joslin, Jenna Smith, Cherish Henry, Mary Texeira, Kami Oleson, Alexis Glick, ICCU volunteer.

Nominated by Jacque Hollingshead

Congratulations, ICCU, on this well-deserved recognition!

Med-Surg

“Med Surg has had a patient for 88 days and today is his 80th birthday. He is waiting to get insurance so he can transfer to another facility. The patient has a history of dementia and doesn't frequently have visitors. Staff have taken the patient under their wing and are always going above and beyond for him. Today to celebrate his birthday they brought in birthday cake and planned a birthday party for him (with balloons and decorations). They made sure to have staff come in and sing to him and wish him a happy birthday. Some examples of other things the staff have done for him is put him in his wheelchair and bring him up to the nurses station to listen to music and take any opportunity they can to get him out of his room and changing the environment for him. Even though the patient has dementia and doesn't understand all the time what is going on around him the staff still make sure to make a point to make him feel special.”

Nominated by Amy Schweers

Congratulations, Med Surg, on this well-deserved recognition!

Pharmacy

“Pharmacy put in countless hours working with the Anesthesia staff to learn their Anesthesia Cart process so we could take over the daily filling of the 13 OR Anesthesia carts, the 2 traveling carts and the MRI anesthesia cart. It took a team of Pharmacy leaders, Pharmacists and Pharmacy Technicians to implement a system to maintain the supply needed in OR, train staff on a new web-based kit program to track the lots and expiration dates of all of the items in the carts, build the trays, label and fill the trays and check them. We have had to completely rearrange our workflow to make sure this process is as seamless as possible for the OR Staff.”

“Home hospice and IFHH work closely with pharmacy to manage our patients symptoms at the end of life. Pharmacy is always willing to go above and beyond to make sure our patients have what they need, whether it be delivering meds on off hours, helping to figure appropriate dosing calculations for infusions, or just for general med questions, they are all always willing to help us. Hospice patients often have complex needs and medication needs and our pharmacy and pharmacists are always there as support to our staff and our patients.”

Nominated by Shelly Barker and Shannon Parrish

Congratulations, Pharmacy, on this well-deserved recognition!

Emergency Services

“On Thanksgiving Day, the ARCH team brought a mother and her three children to the ED. The mother, struggling with a psychiatric condition, was admitted to the BH unit. The children, including a respite 19-year-old and two younger ones, were warmly welcomed by the ED staff while social services arranged temporary placement. The ED and MICS staff went above and beyond, sharing their Thanksgiving potluck with the children in the afternoon and hosting a pizza party in the evening. This collective effort ensured the children felt safe and cared for during a challenging time. THANK YOU ED, MICS, ARCH Team, BH Unit, House Managers, admissions and Social Services for your compassion and teamwork not only ensured the safety and well-being of the children but also made a difficult situation a bit brighter and more special. Kudos to everyone involved for their dedication and kindness! This summary highlights the incredible efforts of all the teams involved.”

Nominated by Scott Cue

Congratulations, Emergency Services, on this well-deserved recognition!

Outpatient Behavioral Health

“The outpatient Behavior Health Unit has been quietly serving the mental health needs of their patients and they deserve a huge shoutout. They all work together to provide a much needed service to a very diverse population. Amy, RN has worked tirelessly to help run and establish the program. Kat, RN joined the program and is helping expand it plus assisting the providers with new technology needs. Allison, secretary, always has a smile on her face as she runs the front of the clinic. Ryan, therapist, is kind and a wonderful resource for the patients. The providers are passionate about the care they provide and work very hard to meet all their needs. It is amazing to see their teamwork and is such a needed service MGMC should be proud to offer.”

Nominated by Reanna Lile

Congratulations, Outpatient Behavioral health, on this well-deserved recognition!

Dietary

“Dietetic Services work diligently to provide not only our patients, but our staff with high quality and nutritious food options. They are willing to help when asked for treats for a special event or occasion and they rarely get credit for all they do. Mary Greeley is generous with our employee meals and what a treat they are! There is so much planning and work that goes into employee meals between day shift coming in early to be there and have everything ready to go on time and both day shift and evening shift preparing all of the food and making sure that everything looks great and is high quality. As all of us are able to sit and enjoy the meal or catch it on the go, dietary ensures that the lines stay full and then have the clean-up after. They do all of this without hesitation and despite not expecting praise, they so deserve it! For this, I would like to nominate dietetic services all shifts and rolls for the PRIDE award to offer them praise for all of their hard work, thank you!”

“Dietetic Services ensures that our entire hospital both staff and patients/visitors have delicious food options! Each day, they prepare and serve food with a smile, brightening the days of both staff and patients. They especially go above-and-beyond for celebratory employee meals. While most of us get to enjoy a meal and camaraderie with our co-workers, Dietetic Services is ensuring that everyone is getting what they need. They're so deserving to be recognized for the hard work they do day in and day out!”

Nominated by Audra Lyman & Jessica Carter.

Congratulations, Dietary, on this well-deserved recognition!

ACS

"A nursing home patient in a wheelchair was dropped off at the main entrance who needed to be in the Cardiology Clinic. He asked if he could use the restroom prior to going up to the clinic, and he couldn't wait. We called ACS and asked if they had anyone that could take him to the restroom, and the ACS techs kindly came out to assist. Once they got him to the restroom, they realized he needed a Hoyer Lift. They took the time to track down a lift and then took him to an ACS room to take care of the situation! This, of course, was all very time consuming. Christine, Brooke, Emma, Amanda, and all ACS techs, definitely took great care of this patient (even though he wasn't their patient)! Thanks for doing what's right!"

Nominated by Kelli Clemens.

Congratulations, ACS, on this well-deserved recognition!

Oncology

"It goes without saying but the team on oncology takes exceptional care of all of their patients and forms close bonds with a lot of their patient population. One gentleman in particular, was here for over 6 months and the staff made his stay special. They would play cards with him, visit with him and make him special snacks and treats. They decorated his room for recent holidays and treated him with extra care. He was recently transferred/discharged to a local nursing home. The staff was so invested and cared so much for him, they have continued to visit him in the nursing home with some of them making sure he has all that he needs. He has limited family involvement and they want to make sure he continues to be taken care of. The staff has purchased him a TV, bedding, decorations for his room and even clothing. This is most definitely going above and beyond and demonstrating the PRIDE values we have here at Mary Greeley Medical Center. At the very least, they deserve a thank you for the tremendous care they give their patients."

Nominated by Kelli Clemens.

Congratulations, Oncology, on this well-deserved recognition!

Home Health

“There was a patient that was sent home with no phone, no electricity, no gas, not all of her medications, and no food in the home. Lori, RN, Kristin, PT, Noreen, OT, and Jody, Social Work went to the home and helped her get her gas and electric back on, applied for a government phone, a neighbor helped her get food for her, they helped her set up appointments, get rides for the appointments, went and got her medications for her and toilet paper. They all went above and beyond for this patient. I couldn't nominate one person for this as it was a team effort! All of them are still working more at getting her assistance to pay her bills and get her to an appointment that she missed while in the hospital. I am very proud of our Home Health Family!!”

Nominated by Nikki Seiser.

Congratulations, Home Health, on this well-deserved recognition!

Wound Clinic

“On Friday April 28th it was determined that a 19-year-old patient had necrotizing fasciitis and could potentially lose his leg. The team came together to discuss options, as the Wound Healing Clinic normally only operates Mondays through Fridays. Doing what is right for this patient was the top priority. At the end of the day Amy Terhaar ARNP supervised HBO on both Saturday and Sunday. Amy Gustoff (RT) came in on Saturday and Linda Wuebker (RN) on Sunday to dive the patient. There was a lot of communication and teamwork to ensure overall safety, correct documentation, patient transport to and from the floor (and even the OR) in the attempt to save this young man's leg. Happy to report that no amputation was needed, thanks to everybody stepping up to do the right thing.”

Nominated by Marie du Toit.

Congratulations, Wound Clinic, on this well-deserved recognition!

Cath Lab

"The staff in the Cath Lab are all about what is best for patients. There have been two recent cases where a patient needed a procedure, both emergent in nature and during off hours when they weren't on call, where I had texted the Cath Lab staff and asked for their assistance. There was no hesitation either time by the staff. I received immediate responses from them whether they were available or not and both times, there were enough staff that volunteered that the patients could get the procedures they needed and not have to be transferred or delayed in getting their needs met."

Nominated by Jenny Adelmund

Congratulations, Cath Lab, on this well-deserved recognition!