Adult Volunteer Support Areas

More than 600 volunteers provide vital support to Mary Greeley Medical Center, across a wide variety of adult volunteer support areas.

Current Volunteer Openings

Adult volunteer support areas include:

Art Program

Mary Greeley Medical Center boasts a wonderful collection of artwork from a variety of artists. Volunteering with our art program can include assisting with cleaning and maintenance of pieces, cataloging our inventory, and other small projects.

Skills

Interest in art, some physical activity including bending and reaching is involved with cleaning projects.  

Hours

Flexible depending on the project, typically 2-3 hours per week.

Birthways Tour Leader

Through the use of OB tours, pregnant women and their support person will be educated on the services available at Mary Greeley Medical Center and Birthways.  The tour includes giving a powerpoint presentation in one of the Mary Greeley Medical Center conference rooms and then giving a tour of the Birthways unit. 

Skills

Ability to speak to small groups, familiarity of Mary Greeley Medical Center facility, computer skills (powerpoint)

Hours

7 to 8 PM the last Wednesday of each month (but date may change due to room availability or holidays)

Cancer Resource Center Desk

Duties include greeting guests, assistance with information access from recommended websites, pamphlets, and available books, answering phones, and some light clerical work. Main contact is with patients, family members, and staff. Visitors and inquiry volumes can vary on any given day. This assignment is great for those volunteers wanting to help who can also keep themselves busy with clerical work or reading at times.

Skills

Computer skills (Microsoft Outlook and internet), telephone etiquette, customer service.

Hours

9 a.m.-12:30 p.m. & 12:30 p.m.-4 p.m., Monday - Friday.

Clerical Support

Volunteer assistance with clerical projects is a great asset to Mary Greeley Medical Center. Duties can vary from answering phones, filing, copying, database entry, and more. Each position is designed to best fit the department’s needs with the volunteer’s skills. Volunteers assist in many departments throughout the medical center from Chaplaincy, Human Resources, External Relations, and much more. At the time of your interview, we will review the openings.

Skills

Computer skills (basic typing, Microsoft Office, database experience, internet) preferred, telephone etiquette, customer service, previous clerical experience is a plus.

Hours

Flexible, typical shifts are 2-4 hours between 8 a.m.-5 p.m. Monday- Friday.

Diabetes & Nutrition Education Center

Volunteers are needed on a substitute basis to greet patients and families, answer phones, and provide light clerical support.

Skills

Customer service, excellent communication skills, and telephone etiquette

Hours

3-4 hour shifts available Monday - Friday, 8 AM to 4:30 PM on an as needed basis

Emergency Department

Emergency Department Volunteers assist with a variety of tasks depending on the traffic flow on any given day or hour. They may help to greet guests, stock supplies, sit with patients, run errands throughout the medical center, and more. These positions are great for pre-health students as well as anyone willing to be flexible and enjoys working with people.

Skills

Telephone etiquette, customer service, flexibility.

Hours

9 a.m.-10 p.m., Sunday- Saturday (over night hours available as well).

Front Information/Main Lobby Desk

The first person most people see at Mary Greeley Medical Center is the front information desk volunteer. This position requires volunteers to multi-task while maintaining very good customer service. Volunteers pass on patients to the registration process, direct visitors to patient rooms, and answer a multitude of questions. Main contact is with patients and visitors. This desk is typically the busiest of all, with heavier traffic on the weekdays before 4PM. Weeknight and weekend volunteers may have sporadic traffic and at times are able to do light reading or studying.

***The weekday shifts for this position are generally reserved for volunteers that are already familiar with MGMC as a retired employee or a volunteer in another area due to the high volumes and variances in questions. ***

Skills

Computer skills (Microsoft Outlook and database) are preferred, telephone etiquette, customer service.

Hours

8:00 a.m.-12:00 p.m., 12:00 p.m.-3:00 p.m., 3:00 p.m.-6:00 p.m., 6:00 p.m.-8:00 p.m., Monday - Friday and 11:00 a.m.-2:00 p.m., 2:00 p.m.-5:00 p.m., Saturday and Sunday.

Gift Shop

The Gift Shop of Mary Greeley Medical Center is a time honored tradition for shoppers and volunteers alike. Volunteers assist guests by cashiering and wrapping up gifts.

Skills

Customer service, basic computer skills helpful, telephone etiquette.

Hours

8:30 a.m.-11 a.m., 11 a.m.-1:30 a.m., 1:30 p.m.-4:30 p.m., Monday Friday.

Home Health Services Caller

Volunteers in this position assist Mary Greeley Medical Center Home Health Services by making reminder calls to patients. They call to remind patients of upcoming home health aide and homemaker visits, record confirmations, and if needed pass on any changes or questions to staff.

Skills

Telephone etiquette, customer service, basic computer skills.

Hours

Afternoons, Monday-Friday (Shifts are typically 1-2 hours depending on daily census).

Hospice

Volunteering with hospice can include a variety of opportunities. Once volunteers complete the required training (14 hours), they may choose which area(s) to support: visiting patients in the home setting, clerical support, helping at the Israel Family Hospice House by greeting guests and answering phones, assisting with the bereavement program, helping with holiday meals and more.

Skills

Desire to work with hospice patients, compassion, flexibility.

Hours

Varied for patient support opportunities. Israel Family Hospice House shifts are 9 a.m.-1 p.m., 1-5 p.m., 5-9 p.m., Sunday - Saturday.

Intensive & Coronary Care Unit (ICCU) Desk

Duties include greeting guests; directing visitors and families to other areas; and serving as a check point for patient visits. Main contact is with family members and staff. Volumes vary with this assignment so it is great for those volunteers willing to help with clerical work or volunteers may read. Volunteer students often are able to study when volumes are not high.

Skills

Telephone etiquette, customer service.

Hours

9:00 a.m.-12:30 p.m., 12:30 p.m.-4:00 p.m., 4:00 p.m.-6:00 p.m., Monday Friday. Evening and weekend hours may be added to accommodate volunteer schedules.

Lifeline & Telehealth Installation

Installation of LifeLine and TeleHealth equipment are at-home devices that help allow independence and people to stay in their homes. LifeLine is an emergency medical alert system that, if needed will notify emergency services and follow up with listed emergency contacts. TeleHealth is an interactive health monitoring system that allows communication between the health care providers and patients from their home. Volunteers assist by installing the equipment in homes and explain how each device works.

Skills

Customer service, experience with technical equipment a plus, flexibility, ability and desire to work in homes with patients.

Hours

Varied, weekdays are usual for installation. Schedules can be arranged with staff per volunteer availability.

Mail Delivery

Volunteers deliver patient mail 5 days a week to each unit. Volumes will vary each day. This assignment is a great way to serve and brighten patients’ day.

Skills

Customer service.

Hours

Mornings (typically 10:00 a.m.-11:30 a.m.) Monday - Friday.

Meals on Wheels

Volunteers for Meals on Wheels help by delivering meals to Ames residents over the lunch hour. Typical routes include 5-10 stops that are arranged as much as possible by geographic location. First volunteers stop at MGMC to pick up the meals in carriers and the route information, deliver the meals, and then return carriers to Mary Greeley Medical Center.

Skills

Customer service, volunteers provide their own transportation.

Hours

11:30 a.m. start, typically shifts last 1-1.5 hours, seven days a week except for Thanksgiving and Christmas Day.

Medical Unit Support

Most popular with pre-health (pre-medicine, pre-nursing, etc.) students, this volunteer position provides a great service for patients and staff. Volunteers assist the units by stocking supplies, light clerical work, or running errands throughout MGMC.  Once these responsibilities are completed, volunteers may sit with patients who would benefit from socialization.

Skills

Customer service, desire to work with patients, flexibility.

Hours

Open, shifts are a minimum of 3 hours and available 24 hours a day, 7 days a week.

Menu Collection

Volunteers assist by picking up menu request forms from various inpatient units. They might assist patients with selections as needed or simply collect the forms and deliver to the dietary department.

Skills

Customer service, desire to work with patients.

Hours

9:00 a.m.-10:30 a.m. Monday Friday.

North Addition Information Desk

Duties include greeting guests; handing out maps, providing directions and some light clerical work. Main contact is with patients coming to the Radiation Oncology Department, some family members, and staff. Visitors and inquiry volumes can vary on any given day. This assignment is great for those volunteers wanting to help who can also keep themselves busy with clerical work or reading at times. Volunteers at this desk work in tandem with a staff transporter.

Skills

Computer skills (Microsoft Outlook and internet) preferred, telephone etiquette, customer service.

Hours

9:00 a.m.-12:30 p.m. & 12:30 p.m.-4:00 p.m., Monday Friday.

Pet Therapy

The Pet Therapy program is a way to have patients interact with dogs while they are patients on a variety of units. Volunteers in this program include the owner and their dog.

Skills

Customer service, desire to work with patients, participating dogs must be TDI (Therapy Dogs International) certified.

Hours

Varied, typical shifts last 1-2 hours. 

Radiation Oncology Desk

Duties include greeting guests and helping to facilitate the check-in process. Main contact is with patients and family members.

Skills

Customer service, telephone etiquette.

Hours

8:00 a.m.-12:00 p.m. & 12:00 p.m.-4 p.m., Monday Friday.

Second Grade Tours

Volunteers have helped highlight Mary Greeley Medical Center services for many years to area second grade classes. The tour includes visits to the Emergency and Mobile Intensive Care Services, Intensive and Coronary Care Unit, Radiology, Pediatrics, and Dietary Departments. Each department has staff that presents to the children. Teacher and parent escorts accompany the students. Volunteer tour guides help to facilitate and guide the group throughout MGMC.

Skills

Customer service, interest in children, willingness to lead small groups.

Hours

Thursday afternoons by appointment with participating schools.

Senior Health Insurance Information Program (SHIIP) Counselor

SHIIP counselors take responsibility for providing individualized Medicare counseling through the Story County SHIIP program. Counseling sessions are offered at MGMC or other Story County locations.  SHIIP counselors are required to attend quarterly update meetings (three required – two must be on location, one can be a video review) through SHIIP and attend SHIIP sponsored meetings, as requested and must be knowledgeable in the following areas: Medicare reimbursements, Medigap insurance and long-term care insurance. 

Skills

Customer service, computer skills (internet), willingness to attend regular update sessions

Hours

9 AM to 4 PM, Monday through Friday, 3 hour shifts available

Sterile Processing Department (SPD) Support

This volunteer position will assist the Sterile Processing Staff with duties which will include folding towels and other linens for the SPD staff to wrap and sterilize. Answer the phone as requested. Remove filters from sterilization pans to assist with work flow in SPD.

Skills

Telephone etiquette, willingness to help however needed

Hours

2 to 3 hour shifts available 8 AM to 5 PM, Monday through Friday

Surgery Family Waiting Room Desk

Duties include greeting guests, assisting families with needs, tracking families and guests for eventual physician consultations, and answering phones. Main contact is with family members, physicians, and staff.

Skills

Customer service, telephone etiquette.

Hours

8:00 a.m.-12:00 p.m. & 12:00 p.m.-4:00 p.m., Monday Friday.

Be a Volunteer!

Use your gifts and talents to help those around you.

Apply to be a Volunteer

Contact Us

For more information on volunteering you may e-mail us, or call Volunteer Services/External Relations at 515-239-2210.