Grateful Patient & Family Program
Recognizing excellent care at Mary Greeley Medical Center
"From the moment we arrived at valet
parking, until the time we left, we were
treated with the utmost compassion and
respect. Thank you for providing such
wonderful people to care for us."
Has a caregiver provided exceptional patient care for you or a loved one? Did someone make an incredible impact on your experience by going above and beyond?
Say “thank you” by making a gift in honor of an employee, physician or volunteer who went beyond your expectations.
Each staff member, physician and volunteer honored by one of our grateful patients or family members will receive:
• Recognition at a special “Beyond Expectations” ceremony
• A lapel pin to wear proudly
• Your personal note recognizing their great care
Beyond Expectations Honorees
There are many reason patients and families choose to support Mary Greeley Medical Center while honoring caregivers who have gone beyond their expectations. Below are some of these stories.
Nick Wells - Guest Services; Amber Sleeth Williams, Cortney Runyan & Brigett Lebeau Messa - Medical Telemetry
“I was in a state of disbelief and when we got to my dad’s room I suddenly panicked because I had no idea where his wheelchair was. Nick assured me that I didn’t have to worry, that he would find it and bring it to us. He did just that. It seems like a small thing, but I really needed that help at that moment. I was very, very grateful for Nick’s thoughtfulness and excellent service.
“My father was ultimately diagnosed with pancreatic cancer with a very poor prognosis. His nurse, Amber, stood quietly and calmly in the background as we told my father of his terminal diagnosis. Out of the corner of my eye, I could see she was wiping tears from her eyes. She was sincerely sympathetic, and she went beyond the call of duty over and over again.
“Cortney was my dad’s Patient Care Technician during much of his hospital stay. She was not assigned to him on his last day at MGMC, but she stopped to say good-bye and wish us well because she was afraid she wouldn’t be back before we moved to the Israel Family Hospice House. That last greeting reinforced Cortney’s wonderful empathy and was very meaningful to all of us.
“Brigette made my father, who was experiencing a burst of energy, feel safe and confident he was going to the best place for his end of life care. Brigette was our safety net during circumstances that could have been overwhelming.” –Frankee and Jim Oleson
Ruth Castro Santana - Oncology
“Ruthie – the nurse from Heaven. When my wife was in the hospital Ruthie was the best. She would explain things when asked. She would do extra things for my wife. She was always happy to be there. The last night my wife was there she stayed late to make sure she said goodbye.” –Gene Welsh
Shelley Sedivy & Karen Crosser - Emergency Department
“I will be forever convinced that allowing me to be in the room with Dave, allowing me to be involved in his care, allowing me to get our daughter on the phone so she could speak with her father, tell him she loved him (for what could have been the last time), made all the difference in Dave’s subconscious determination to eventually find his way back to us.” –Betsy Schoeller
Amy Gustoff, Sharilyn Kadolph & Jason Holland - Cardiopulmonary Services
“Despite the terror that seized my heart when I realized I could lose Dave that very day, I was gratefully aware of the calm, compassionate professionalism demonstrated by your staff. While their calm competence may be partially the result of performing skills that for them have become routine, may they always remember that for patients like Dave and their family members like me, their skilled hands, bright minds and caring hearts calm fears and offer hope.” –Betsy Schoeller
Mike Techentin & Rod Jones - Mobile Intensive Care Unit
“We will be forever grateful that you were both there on what turned out to be a fateful day in our lives. Thank you both for your care and diligent attention to Dave that night and for your caring and compassion for Stephanie and me as well. Thank you for providing both patient and family care.” –Betsy Schoeller
Jeanette Morris, Hiram Philo & Sarah Buckels - Cardiac Cath Lab
“They were compassionate, caring professionals and conveyed a respectful and dignified attitude. I must admit the faces became a blur and yet I clearly remember Sarah telling Stephanie and me to talk to Dave; he would not be able to respond but he would hear us. I will always believe that, in his subconscious, Dave knew he was in good hands and he knew we did not want him to leave us, which helped him come back to us.” –Betsy Schoeller
Dr. Larry Otteman - Oncology
“It was a four-and-a-half year journey that started as melanoma. We were very thankful that Dr. Otteman was David’s doctor and guided us through the experience. I appreciated everyone’s care and concern and willingness to help in any way they could.” –Mary Peterson