Information Desk: Front Information (Main Lobby) Desk

The first person most people see at Mary Greeley Medical Center is the front information desk volunteer. This position requires volunteers to multi-task while maintaining very good customer service. Volunteers pass on patients to the registration process, direct visitors to patient rooms, and answer a multitude of questions. Main contact is with patients and visitors. This desk is typically the busiest of all, with heavier traffic on the weekdays before 4PM. Weeknight and weekend volunteers may have sporadic traffic and at times are able to do light reading or studying.

***The weekday shifts for this position are generally reserved for volunteers that are already familiar with MGMC as a retired employee or a volunteer in another area due to the high volumes and variances in questions. ***

Skills

Computer skills (Microsoft Outlook and database) are preferred, telephone etiquette, customer service.

Hours

8:00 a.m.-12:00 p.m., 12:00 p.m.-3:00 p.m., 3:00 p.m.-6:00 p.m., 6:00 p.m.-8:00 p.m., Monday - Friday and 11:00 a.m.-2:00 p.m., 2:00 p.m.-5:00 p.m., Saturday and Sunday.

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1111 Duff Avenue Ames, IA 50010 - 515-239-2011 - yourhealth.mgmc@mgmc.com

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