Published on December 29, 2014

MGMC Earns ‘Gold’ for Performance Excellence

Mary Greeley Medical Center has achieved Gold level recognition in the 2014 Iowa Recognition for Performance Excellence (IRPE) program. This is the top honor in the IRPE program.

Mary Greeley uses the IRPE program as a framework for performance excellence. In 2012 the medical center achieved IRPE Silver level recognition.

“Our patients are ultimately the final judges of how we do things at Mary Greeley Medical Center, but this level of recognition from the IRPE shows that at every level, we have a strong commitment to excellence,” said Brian Dieter, president and CEO.

The Iowa Quality Center, an independent nonprofit agency in Marion, Iowa, has administered the IRPE program since 2000. This year, the IRPE process involved 58 volunteer examiners from all sectors of business. IRPE applicants were scored based on their applications and examiner site visits. Examiners looked for systematic processes and results in several areas, including leadership, strategic planning and customer focus.

“IRPE examiners spent several days at Mary Greeley Medical Center asking our staff questions about the many processes we rely on to consistently deliver excellent patient care,” said Karen Kiel Rosser, vice president & Quality Improvement Officer. “To achieve the highest level of recognition in the IRPE process proves our ongoing commitment to performance excellence.”

The IRPE program is one of 39 state award programs aligned with the National Baldrige Performance Excellence Program. The program was created to identify and recognize role-model businesses, establish criteria for evaluating improvement efforts, and to share best practices. Its scope was expanded to include health care organizations in 1999.

Mary Greeley Medical Center will be honored at the Governor’s Celebration of Excellence on April 2, 2015 at the Meadows Conference Center in Altoona.

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