Innovation and Excellence in Leadership: Sue Scoles
After 30 years at Mary Greeley Medical Center, Sue Scoles, R.N., B.S.N., M.P.A., director of Oncology Services, has not forgotten the person who hired her. In fact, she is quick to credit former Director of Nursing Phyllis Crouse, her mentor, for the leadership skills for which she was voted the Innovation and Excellence in Leadership award winner.
"Phyllis always sought to bring compassion to the bedside," Scoles says. "You can't teach compassion, but you can help people value what compassion is. I see my role as trying to inspire those who are taking care of cancer patients to make sure we're all providing that compassionate care."
According to Heikens, Oncology clinical supervisor, Scoles' influence reaches far beyond the bedside. "She has been a role model for other directors at Mary Greeley Medical Center," says Heikens.
How does one lead other leaders? "Part of my role is to make sure they think as highly and enthusiastically of working at Mary Greeley Medical Center as I do," Scoles says. "First of all, you have to be motivated yourself. If I'm enthusiastic about what I do, it drives the passion and motivation in others. I am fortunate to work with an outstanding group of leaders who share a common passion for excellence."
In addition to patients and leaders, the scope of Scoles' impact encompasses everyone in between. "Sue is a people-oriented leader who recognizes employees at all levels of service," says Mary Ellen Carano, Cancer Resource Center coordinator.
"Inspiration goes full circle," Scoles says. "As a leader, I hope to inspire staff to provide compassionate care. Then through what they do every day, I see the rewards of the care they provide and the commitment they have to our patients. And the work they do inspires me to be a better leader, a better nurse and a better person."