Patient Satisfaction Measures

How often did nurses communicate well with patients?

(Benchmark data collected from 4/1/2012 to 3/31/2013)

Patients reported how often their nurses communicated well with them during their hospital stay. "Communicated well" means nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.

Mary Greeley
83%

Iowa Hospitals
81%

U.S. Hospitals
78%

Graphic shows the percent of patients who reported that their nurses "always" communicated well.


How often did doctors communicate well with patients?

(Benchmark data collected from 4/1/2012 to 3/31/2013)

Patients reported how often their doctors communicated well with them during their hospital stay. "Communicated well" means doctors explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.

Mary Greeley
85%

Iowa Hospitals
81%

U.S. Hospitals
78%

Graphic shows the percent of patients who reported that their doctors "always" communicated well.


How often did patients receive help quickly from hospital staff?

(Benchmark data collected from 4/1/2012 to 3/31/2013)

Patients reported how often they were helped quickly when they used the call button or needed help in getting to the bathroom or using a bedpan.

Mary Greeley
66%

Iowa Hospitals
71%

U.S. Hospitals
67%

Graphic shows the percent of patients who reported that they "always" received help as soon as they wanted.


How often was patients' pain well controlled?

(Benchmark data collected from 4/1/2012 to 3/31/2013)

If patients needed medicine for pain during their hospital stay, the survey asked how often their pain was well controlled. "Well controlled" means their pain was well controlled and that the hospital staff did everything they could to help patients with their pain.

Mary Greeley
71%

Iowa Hospitals
71%

U.S. Hospitals
71%

Graphic shows the percent of patients who reported that their pain was "always" well controlled.


How often did staff explain about medicines before giving them to patients?

(Benchmark data collected from 4/1/2012 to 3/31/2013)

If patients were given medicine that they had not taken before, the survey asked how often staff explained about the medicine. "Explained" means that hospital staff told what the medicine was for and what side effects it might have before they gave it to the patient.

Mary Greeley
67%

Iowa Hospitals
66%

U.S. Hospitals
64%

Graphic shows the percent of patients who reported that staff "always" explained about medicines before giving it to them.


How often were the patients' rooms and bathrooms kept clean?

(Benchmark data collected from 4/1/2012 to 3/31/2013)

Patients reported how often their hospital room and bathroom were kept clean.

Mary Greeley
76%

Iowa Hospitals
78%

U.S. Hospitals
73%

Graphic shows the percent of patients who reported that their room and bathroom were "always" clean.


How often was the area around patients' rooms kept quiet at night?

(Benchmark data collected from 4/1/2012 to 3/31/2013)

Patients reported how often the area around their room was quiet at night.

Mary Greeley
58%

Iowa Hospitals
64%

U.S. Hospitals
61%

Graphic shows the percent of patients who reported that the area around their room was "always" quiet at night.


Were patients given information about what to do during their recovery at home?

(Benchmark data collected from 4/1/2012 to 3/31/2013)

The survey asked patients about information they were given when they were ready to leave the hospital. Patients reported whether hospital staff had discussed the help they would need at home. Patients also reported whether they were given written information about symptoms or health problems to watch for during their recovery.

Mary Greeley
87%

Iowa Hospitals
87%

U.S. Hospitals
85%

Graphic shows the percent of patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.


How do patients rate the hospital overall?

(Benchmark data collected from 4/1/2012 to 3/31/2013)

After answering all other questions on the survey, patients answered a separate question that asked for an overall rating of the hospital. Ratings were on a scale from 0 to 10, where "0" means "worst hospital possible" and "10" means "best hospital possible."

Mary Greeley
81%

Iowa Hospitals
75%

U.S. Hospitals
70%

Graphic shows the percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).


Would patients recommend the hospital to friends and family?

(Benchmark data collected from 4/1/2012 to 3/31/2013)

The survey asked patients whether they would recommend the hospital to their friends and family.

Mary Greeley
81%

Iowa Hospitals
74%

U.S. Hospitals
71%

Graphic shows the percent of patients who reported YES, they would definitely recommend the hospital.


Source:
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey was used to collect this information. This survey asks patients about their experiences with care during a recent overnight stay in the hospital. The information was provided from http://www.hospitalcompare.hhs.gov/, a quality tool developed by the United States Department of Health and Human Services. You may use the information in Hospital Compare together with the other information you gather about hospitals as you decide where to get hospital services. You may want to contact your health care provider, your State Survey Agency or your state Quality Improvement Organization (QIO) for more information. If you have a complaint about the quality of the medical care you or a loved one received at a hospital, first contact the hospital's patient advocate. Or, contact your state QIO. 

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